Back to the lesson libraryFOUNDATION · 23 MIN
M38.2 CONNECT THE MECHANISM

Write questions the model can answer

Tally's first list of routing options splits one worried customer across two near-twin labels, and a safety message has nowhere clear to go. Learn to write options, precedence rules, and thresholds that give usable answers.

LESSON OVERVIEW23 min lesson

Lesson overview

Tally's first list of routing options splits one worried customer across two near-twin labels, and a safety message has nowhere clear to go. Learn to write options, precedence rules, and thresholds that give usable answers.

What you’ll explore

  • Decision questions come in three types (choice, score, and yes/no). Good options are distinct, cover the cases, and separate an off-topic message from one with too little information, with precedence rules where routes overlap. A top probability and a provider's confidence are different numbers, and a classification is not authorization to act.
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