Back to the lesson libraryMECHANISM · 14 MIN
M20.8 CONNECT THE MECHANISM

Measure adaptation gains without overlooking regressions

Staff prefer the new assistant 60% of the time. It also gets more prices wrong, refuses harmless questions, and caves when customers push back. Learn to catch all four before launch.

LESSON OVERVIEW14 min lesson

Lesson overview

Staff prefer the new assistant 60% of the time. It also gets more prices wrong, refuses harmless questions, and caves when customers push back. Learn to catch all four before launch.

What you’ll explore

  • Before-and-after evaluation should isolate checkpoint changes, test intended and retained capabilities, and report behavior under matched prompts, decoding, and scoring conditions.
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