Back to the lesson libraryMECHANISM · 14 MIN
M28.1 CONNECT THE MECHANISM

Measure the behavior that the task actually needs

The new support bot beats the old one 78% to 75% on 200 questions. Is it better? Learn to score free-text answers and put honest error bars on the result.

LESSON OVERVIEW14 min lesson

Lesson overview

The new support bot beats the old one 78% to 75% on 200 questions. Is it better? Learn to score free-text answers and put honest error bars on the result.

What you’ll explore

  • Evaluation connects task goals to metrics, baselines, and uncertainty; accuracy, calibration, coverage, and cost answer different questions and can move in different directions.
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